Privacy Policy
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda, Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Effective date: 25-12-2025, Vadodara, Gujarat
Introduction
This Privacy Policy explains how HITECH THERMOFORMERS PVT LTD (“Company”, “we”, “us”, “our”) collects, uses, stores and protects personal information when you visit or use our website www.hitech-products.com and when you contact us through any enquiry channels.
By accessing or using the website or by submitting any information to us (via forms, email, calls, WhatsApp or social media), you agree to this Privacy Policy and consent to the processing of your information in accordance with applicable laws of India.
Scope of this Policy
This Policy applies to:
Visitors and users of our website www.hitech-products.com.
Individuals who contact us through website forms, email, phone, WhatsApp, and our official social media profiles linked from the website.
This Policy does not apply to any offline agreements, quotations, purchase orders, invoices or contracts, which may have separate terms and conditions agreed between you and our sales team.
Information We Collect
We may collect the following categories of information:
3.1 Information you provide directly
Name, company name, designation.
Email address, phone number, WhatsApp number.
City, state, location of project or installation site.
Details about your enquiry, requirements, project specifications, quantity, size, and any other information you choose to share in the message box or attachments.
This information may be collected when you:
Fill in the Contact Us form or Become Our Associate form on the website.
Submit the enquiry popup form that appears after a short delay.
Write to us by email or message us on WhatsApp.
Call us on the numbers mentioned on the website or interact through social media.
3.2 Information collected automatically (cookies & tracking)
When you visit our website, certain information may be collected automatically, such as:
IP address, browser type, device type, operating system.
Date, time and duration of your visit.
Pages viewed and navigation paths on our website.
We use tools such as Google Analytics and Meta/Facebook Pixel, and may use CRM/marketing tools that track visits and interactions to help us understand website usage and improve our services.
How We Use Your Information
We may use your personal information for the following purposes:
To receive, review and respond to your enquiries, requests or questions.
To contact you through phone, email, WhatsApp or other channels to understand your requirements and offer our products and services.
To prepare and share quotations, proposals, technical details and commercial offers offline.
To follow up with you, including limited marketing or promotional communication related to our products, unless you clearly tell us you are not interested.
To improve our website, user experience and communication processes using analytics and CRM tools.
To maintain internal records, compliance and to protect our legal rights and interests.
We do not sell or rent your personal information to any third party for their own marketing purposes.
Legal Basis and Consent
By submitting your information through our forms, email, phone, WhatsApp or social media, you consent to our collection and use of your information for the purposes mentioned in this Policy.
For follow-up and promotional communication, we rely on your consent and legitimate business interest in responding to and managing business enquiries.
You may withdraw your consent for marketing / follow-up at any time by clearly informing us (for example, by replying “not interested” or requesting to stop communication), and we will respect such requests on a reasonable efforts basis.
Data Retention
We retain personal information for as long as it is reasonably necessary for:
Handling and documenting enquiries, quotations and follow-up.
Business and legal record keeping, including potential warranty, tax, and statutory requirements.
In general, enquiry and related communication data may be retained for a longer generic period (for example up to 10–20 years) for legitimate business and legal purposes, unless a longer or shorter retention period is required or permitted by law.
We may periodically review stored data and delete or anonymize information that is no longer needed for the purposes described above.
Sharing of Information
We may share your personal information only in the following limited circumstances:
Service providers / processors: With trusted third-party service providers who support our website hosting, email services, CRM and marketing automation, analytics (such as Google Analytics), and Meta/Facebook advertising tools, strictly for operating and improving our services.
Group / internal use: With internal departments and authorized personnel of HITECH THERMOFORMERS PVT LTD for sales, support, technical and administrative purposes.
Legal and regulatory: When required by applicable laws, regulations, court orders, or to protect our legal rights, safety, or property, or that of our users or the public.
We do not sell your personal data to third parties for their independent marketing.
International Transfers
Our primary operations and intended user base are currently within India.
However, some of our third-party service providers (such as analytics, hosting or CRM tools) may process data on servers located outside India, in which case your information may be transferred, stored or processed in other jurisdictions subject to their local laws.
We take reasonable steps to ensure that such service providers implement appropriate safeguards, in line with applicable data protection norms.
Cookies, Tracking Technologies and Pop‑up Forms
Our website may use cookies and similar technologies to:
Understand website traffic, usage patterns and performance.
Support functionality such as enquiry pop-up forms and CRM tracking for leads.
You can typically control or delete cookies through your browser settings; however, disabling certain cookies may affect website functionality.
A time‑delayed enquiry pop-up form may appear when you visit the site, which you can freely close; use of the form is optional and voluntary.
Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction.
These measures may include controlled access to systems, secure connections (HTTPS), passwords and limited access to data on a need‑to‑know basis.
However, no method of transmission over the Internet or method of electronic storage is fully secure, and we cannot guarantee absolute security of data transmitted to or from our website.
Your Rights and Choices
Subject to applicable Indian laws, you may have the right to:
Request access to the personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion or anonymization of your personal information, subject to legal and contractual limitations.
Withdraw consent for marketing communication or specific processing activities.
You can exercise these rights or raise any privacy-related concerns by contacting us using the details in the “Contact Us” section below.
We may ask you to provide reasonable information to verify your identity before acting on your request.
Third‑Party Links and Content
Our website may contain links to third‑party websites, social media platforms, videos or other content that are not operated or controlled by us.
This Privacy Policy does not apply to those third‑party websites or services; your use of them is subject to their own privacy policies and terms.
If you believe any content, image, or material on our website infringes your rights or is otherwise objectionable, you may contact us through the Contact Us page or the contact details below, and we will review and take appropriate action where required.
Children’s Privacy
Our website, products and services are intended for business users, professionals and organizations, and not directed to children.
We do not knowingly collect personal information from children under the age of 18; if you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps to delete such information where required.
Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other reasons.
The updated version will be posted on this page with a revised “Effective date”, and your continued use of the website after such changes will constitute your acceptance of the updated Policy.
Contact Us / Grievance
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or our handling of personal information, you may contact us at:
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda,
Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Email: sp@hitech-products.com, sales@hitech-products.com
Phone: +91 98786 07570
We will endeavour to respond within a reasonable time in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, as and when notified and implemented.
Terms & Conditions
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda, Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Effective date: 25-12-2025, Vadodara, Gujarat
Acceptance of Terms
By accessing, browsing or using the website www.hitech-products.com (“Website”), you (“User”, “you”, “your”) agree to be bound by these Terms & Conditions (“Terms”).
If you do not agree with any part of these Terms, you should not use this Website or submit any information through it.
Nature of Website & Services
The Website is intended to provide information about our company and products and to enable users to contact us for product enquiries, quotations and business communication.
The Website does not provide any online ordering, online payment facility or e‑commerce checkout; all commercial transactions, orders and payments are handled offline directly with our sales team.
Use of the Website
When using this Website, you agree that you will:
Use the Website only for lawful purposes and genuine business enquiries.
Not harm, disrupt or interfere with the Website, servers, networks or security.
Not attempt to gain unauthorized access to any portion of the Website, accounts, systems or networks connected to the Website.
Not upload, transmit or share any content that is unlawful, defamatory, offensive, obscene, infringing or otherwise objectionable.
We may, at our sole discretion, restrict or terminate access to any user who we believe is misusing the Website or violating these Terms.
Information, Enquiry Forms and Communication
Any information you submit through the Website (including Contact Us form, Become Our Associate form, pop‑up enquiry form, direct email links, WhatsApp or other contact options) must be accurate, complete and provided in good faith for legitimate business purposes.
You are solely responsible for the content of your messages and for ensuring that you have the authority to share any information you provide.
By submitting your contact details, you authorize us to:
Contact you by phone, email, WhatsApp or other channels to understand your requirements and discuss our products and services.
Follow up with you, which may include limited promotional or marketing communication related to our products; you may request us to stop such communication at any time and we will respect that on a reasonable‑efforts basis.
Use of your information is also governed by our separate Privacy Policy available on the Website.
No Online Orders or Payments
The Website is for information and enquiry purposes only and does not constitute an online store or payment gateway.
Any prices, specifications, technical data or availability indicated (if at all) on the Website are for general guidance only and do not constitute a binding offer or contract.
All orders, pricing, discounts, taxes, delivery terms, installation terms and payment methods are finalized offline through formal quotations, emails, purchase orders, invoices or other written communications directly between you and our authorized representatives.
Product Information, Performance and Custom Terms
Product specifications, performance, images and other details shown on the Website are for general information and illustration only and may vary based on size, design, installation conditions, location, usage and other technical factors.
Final product performance, warranty, shipping, delivery and installation terms are always customized based on the individual project, quantity and site conditions and are set out in the respective quotation and/or final invoice or agreement shared with you offline.
In case of any inconsistency between information on the Website and the terms in a formal quotation, purchase order, invoice or written agreement, the latter will prevail.
Intellectual Property
Unless otherwise stated, all materials on this Website, including text, content, layout, graphics, logos, icons, images and other items, are owned by or licensed to HITECH THERMOFORMERS PVT LTD.
You may view, download and print content from the Website solely for your personal or internal business use related to evaluating our products and services, and not for any commercial resale, republication or redistribution.
You agree that you will not:
Copy, reproduce, modify, publish, distribute, display, transmit or create derivative works from any content on the Website without our prior written consent.
Use any trademark, logo or proprietary mark appearing on the Website without our express written permission.
If you believe any material on the Website infringes your intellectual property rights, you may contact us through the Contact Us page or via the contact details below, and we will review and, where appropriate, remove or modify such material.
Third‑Party Links and Tools
The Website may contain links to third‑party websites, social media platforms, tools or resources that are provided for your convenience only.
We do not control and are not responsible for the content, privacy practices, terms or availability of such third‑party sites; your use of those sites is at your own risk and subject to their terms and policies.
Privacy and Data Protection
Your use of the Website and any personal data you provide to us are governed by our Privacy Policy, which explains how we collect, use, store and protect your information.
By using the Website, you acknowledge that you have read and understood the Privacy Policy and agree to its terms in addition to these Terms & Conditions.
Disclaimer of Warranties (Website Use)
The Website and all its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including but not limited to accuracy, completeness, reliability, suitability or availability for any purpose.
We do not warrant that the Website will be uninterrupted, error‑free, secure, or free from viruses or other harmful components, or that any defects will be corrected.
Any reliance you place on information on the Website is strictly at your own risk, and you should always consult our sales or technical team and refer to the specific quotation/contract for final and binding terms.
Limitation of Liability
To the maximum extent permitted by applicable law, HITECH THERMOFORMERS PVT LTD, its directors, employees, agents or affiliates shall not be liable for any direct, indirect, incidental, consequential, special or punitive damages, or any loss of profit, revenue, data or goodwill, arising out of or in connection with:
Your access to or use of, or inability to use, the Website.
Any errors or omissions in the content on the Website.
Any unauthorized access to or alteration of your transmissions or data.
Any third‑party websites, services or content linked from the Website.
Where liability cannot be excluded but may be limited, our aggregate liability shall be limited to the maximum extent permitted under applicable law.
Indemnity
You agree to indemnify, defend and hold harmless HITECH THERMOFORMERS PVT LTD and its directors, employees, agents and representatives from and against any claims, demands, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to:
Your use or misuse of the Website.
Your breach of these Terms & Conditions.
Your violation of any applicable law or the rights of any third party.
Changes to the Website and Terms
We reserve the right, at any time and without prior notice, to:
Modify, update, suspend or discontinue any part of the Website or its content.
Amend or update these Terms & Conditions.
Any changes to the Terms will be posted on this page with an updated “Effective date”. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
All disputes arising out of or in connection with these Terms, your use of the Website, or any matter relating to it, shall be subject to the exclusive jurisdiction of the competent courts at Vadodara District, Gujarat, Bharat only.
Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Such invalid, illegal or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, consistent with the intent of the original provision.
Contact Information
If you have any questions, concerns or feedback regarding these Terms & Conditions or the Website, you may contact us at:
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda,
Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Email: sp@hitech-products.com, sales@hitech-products.com
Phone: +91 98786 07570
Disclaimer
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda, Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Effective date: 25-12-2025, Vadodara, Gujarat
General Information Only
The information on this website www.hitech-products.com (“Website”) is provided for general informational and illustrative purposes only.
Nothing on this Website constitutes a binding offer, professional advice, technical guarantee, or a promise of performance, unless expressly confirmed in writing by our authorized representatives in a formal quotation, purchase order, invoice or agreement.
No Professional or Technical Advice
Any product descriptions, technical notes, performance references, energy‑saving indications, case examples, FAQs, blog articles or other content are generic in nature and may not apply to your specific site, project or use case.
You should not rely solely on the Website to make design, structural, safety, or purchase decisions; you must obtain customized advice and written confirmation through direct communication with our sales and technical team before finalizing any order.
Product Performance & Results
Actual performance of products, including but not limited to daylighting levels, durability, lifespan, energy savings, and other benefits, depends on multiple factors such as:
Size, design and specifications of the product.
Site conditions, building layout and orientation.
Quality of installation and installer skills.
Mode of transportation, handling, storage and maintenance.
Any performance figures, examples or illustrations on the Website are indicative only and do not guarantee identical results in every installation.
Final, binding product performance, warranty, shipping, delivery and installation terms are always defined in the project‑specific quotation, order confirmation and/or invoice or written agreement shared with you.
Images, Illustrations and Third‑Party Content
Images, drawings, videos, icons and other visuals on the Website are used to represent products, applications and installations in a general and illustrative manner.
Actual products delivered may differ in appearance, colour, finish, dimensions or configuration due to technical updates, customization, manufacturing tolerances or project‑specific requirements.
To the best of our knowledge, images and content used on the Website are either:
Owned by HITECH THERMOFORMERS PVT LTD; or
Used under appropriate permission or on a copyright‑free basis.
If you believe any content or image on the Website infringes your rights or is inappropriate, you may contact us through the Contact Us page or using the details below, and we will review and take appropriate action where required.
Third‑Party Links and External Websites
The Website may contain links to third‑party websites, social media platforms, tools or resources that are provided solely for convenience and additional information.
We do not endorse, control or guarantee the content, accuracy, security, availability, or practices of any third‑party websites, and your use of such websites is entirely at your own risk and subject to their own terms and policies.
No Guarantees of Availability or Accuracy
While reasonable efforts are made to keep the information on the Website up to date and accurate, we do not make any representations or warranties of any kind, express or implied, regarding:
Accuracy, completeness or reliability of any information, materials or content.
Availability, uninterrupted operation, or error‑free functioning of the Website.
Freedom of the Website from viruses, malware or other harmful components.
We may add, modify, update or remove content, features or sections of the Website at any time without prior notice.
No Responsibility for User Decisions
Any action you take based on information found on the Website is strictly at your own discretion and risk.
HITECH THERMOFORMERS PVT LTD shall not be responsible or liable for any loss, damage, cost or consequence, whether direct or indirect, arising from your use of or reliance on the Website, its content, or any third‑party links, except to the limited extent required under applicable law and as expressly agreed in a written contract with you.
Offline Documents Prevail
In the event of any conflict or inconsistency between:
Information on this Website; and
The terms and conditions contained in any formal quotation, purchase order, invoice, warranty document or written agreement issued by us,
the terms of the formal quotation, purchase order, invoice, warranty document or written agreement shall prevail.
Legal and Jurisdiction
This Disclaimer shall be read together with our Terms & Conditions and Privacy Policy available on the Website.
This Disclaimer is governed by the laws of India, and any disputes arising out of or in connection with this Disclaimer or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts at Vadodara District, Gujarat, Bharat only.
Contact
For any queries, concerns, complaints or notices relating to this Disclaimer or the content of the Website, you may contact:
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda,
Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Email: sp@hitech-products.com, sales@hitech-products.com
Phone: +91 98786 07570
Warranty & Service Policy
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda,
Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Effective date: 25-12-2025, Vadodara, Gujarat
Scope of Warranty
This Warranty & Service Policy (“Warranty”) applies to products manufactured and/or supplied by HITECH THERMOFORMERS PVT LTD (“Company”, “we”, “us”, “our”) and sold within India through our authorized channels.
This Warranty is provided to the original purchaser/end‑user (“Customer”, “you”) identified on the relevant invoice/quotation and is not automatically transferable unless expressly agreed in writing.
Warranty Period
In general, our products carry a limited warranty against manufacturing defects for a period that may range from approximately 1–2 years, and for certain specific products up to 5–6 years, from the date of invoice or commissioning, as expressly mentioned in the applicable quotation and/or invoice.
The exact warranty period for any product or project is always specified in writing in the relevant quotation, order confirmation, invoice and/or warranty note issued by us; that document will prevail over any generic statement on this Website.
What the Warranty Covers
Subject to the terms of this Policy and the specific conditions mentioned in your quotation/invoice, this Warranty generally covers:
Manufacturing defects in materials or workmanship under normal, recommended use.
Products supplied by us that fail to perform substantially as per agreed specifications due to such manufacturing defects.
Our obligation under this Warranty is, at our sole discretion, limited to repair, replacement of the defective part/product, or other reasonable remedy as we may deem appropriate, in line with the written terms given in the project‑specific documents.
Conditions Affecting Warranty
Product performance and warranty are highly dependent on factors such as:
Size, design and configuration of the product.
Site conditions, building structure, direction, environment and loads.
Quality of installation, adherence to our guidelines and industry best practices.
Method of transportation, handling, storage and on‑site protection.
Accordingly:
Warranty terms and service obligations may vary from project to project based on quantity, location and site conditions.
These specific conditions, if any, will be described in your quotation, order confirmation and/or invoice.
Failure to comply with the recommended installation, handling and maintenance instructions may void or limit the Warranty.
What the Warranty Does Not Cover
Unless expressly agreed in writing, this Warranty does not cover, among other things:
Damage arising from improper handling, loading/unloading, storage, installation or use contrary to our guidelines or standard industry practice.
Damage due to accidents, misuse, negligence, alteration, modification, unauthorized repairs, abuse or abnormal environmental conditions.
Damage caused by transportation arranged by the Customer or third parties (including transit damage where we are not responsible for logistics).
Damage due to force majeure events such as fire, flood, storm, lightning, earthquake, riots, strikes, acts of God or other events beyond our reasonable control.
Normal wear and tear, cosmetic changes, discolouration, minor variations or imperfections that do not materially affect product performance.
Any consequential, indirect or incidental loss or damage, including loss of business, profit, data, production, or use.
Any additional or specific exclusions applicable to your project may be stated separately in the quotation/invoice and will form part of this Warranty.
Customer Responsibilities
To be eligible for Warranty support, the Customer is responsible for:
Ensuring proper transportation, handling and storage as per agreed instructions, where logistics are in the Customer’s scope.
Ensuring installation is done by competent personnel, following applicable structural and safety guidelines, and any recommendations communicated by us.
Retaining the original invoice, purchase documents and any written warranty terms or certificates provided.
Notifying us promptly in writing when a suspected defect is observed and before attempting any repair or modification.
Failure to follow these responsibilities may affect our ability to provide Warranty support.
Warranty Claim Process
If you believe a product is defective under this Warranty, please follow these steps:
Contact us via email or phone with:
Invoice number and date.
Project/site location.
Product details, quantity and a description of the issue.
Provide photographs, videos or any other supporting documents we may request to assess the issue remotely.
Allow our representative or authorized technician reasonable access to inspect the product/site if required.
After assessment, we will determine whether the issue is covered under Warranty and communicate the proposed remedy (repair, replacement or other appropriate action).
Service Visit, Transport and Associated Costs
Where Warranty service (inspection, repair or replacement) is approved:
The scope of free service, if any, and who bears costs related to travel, labour, dismantling, re‑installation, scaffolding, lifting equipment, etc., will be as specified in the project‑specific quotation/invoice or as separately agreed in writing.
For locations outside the normal service limits of our office/authorized representative, additional costs for travel, logistics and incidental expenses may be chargeable to the Customer, as communicated at the time of service.
If a product is returned to us for inspection/repair, packing, insurance and freight to our facility will normally be the Customer’s responsibility, unless otherwise agreed.
All such service‑related terms are subject to the commercial understanding mentioned in your final quotation, purchase order acceptance and/or invoice.
Limitation of Liability under Warranty
To the maximum extent permitted by applicable law:
Our liability under this Warranty is limited strictly to repair or replacement (or other remedy expressly agreed in writing) of the defective product covered by this Warranty.
We shall not be liable for any indirect, incidental, consequential or special damages, including loss of profit, revenue, use, production or business interruption.
In no event shall our total liability, whether in contract, tort or otherwise, exceed the invoice value of the specific product proven to be defective.
Nothing in this Warranty excludes or limits any liability which cannot be excluded or limited under applicable Indian law.
Relationship with Other Documents
This Warranty & Service Policy is intended to be read together with:
The specific terms mentioned in your quotation, order confirmation, invoice and/or project‑specific warranty note.
Our Website Terms & Conditions and Disclaimer.
If there is any conflict between this general Policy and the specific written terms contained in your quotation, purchase order, invoice or warranty note, the project‑specific written terms will prevail.
Changes to this Warranty & Service Policy
We reserve the right to update or modify this Warranty & Service Policy from time to time.
Any revised Policy will be posted on our Website with an updated “Effective date” and will apply to products sold after that date, unless otherwise stated in writing.
Governing Law and Jurisdiction
This Warranty & Service Policy shall be governed by and construed in accordance with the laws of India.
All disputes arising out of or in connection with this Warranty & Service Policy shall be subject to the exclusive jurisdiction of the competent courts at Vadodara District, Gujarat, Bharat only.
Contact for Warranty & Service
For Warranty or service queries, claims or clarifications, you may contact:
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda,
Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Email: sp@hitech-products.com, sales@hitech-products.com
Phone: +91 98786 07570
Shipping / Delivery & Installation Policy
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda,
Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Effective date: 25-12-2025, Vadodara, Gujarat
Scope and Nature of Policy
This Shipping / Delivery & Installation Policy (“Policy”) describes, in general terms, how we handle shipping, delivery and installation of products sold within India.
All commercial, logistical and installation terms are finally governed by the specific project‑wise quotation, order confirmation, invoice and/or written agreement between you and our authorized representatives.
Mode of Order Processing
The Website is used only for information and enquiry; no online orders or payments are processed on the Website.
After you submit an enquiry and discuss your requirements with our sales team, a formal quotation will be issued, and all shipping, delivery and installation terms will be clearly mentioned or agreed in writing.
If you accept the quotation and proceed with the order, the final terms in the quotation / purchase order acceptance / invoice shall prevail over this general Policy.
Serviceable Area
Our current operations and deliveries are intended for locations within India only.
We do not generally handle international shipping or export from this Website; if this changes in future, this Policy may be updated accordingly.
Shipping and Delivery Terms (General)
Because our products are project‑specific and often large, fragile or customized, shipping and delivery terms vary based on:
Product type, size and quantity.
Delivery location, accessibility and distance from our facility.
Mode of transport (road and other suitable modes as agreed).
Depending on the project and the commercial understanding, shipping may be:
In our scope, where we arrange transportation and factor applicable charges into the quotation; or
In the Customer’s scope, where the Customer arranges and bears all logistics, transit and related risks.
The quotation and/or invoice will clearly state whether prices are inclusive or exclusive of freight, and who is responsible for transportation and insurance.
Delivery Timelines and Scheduling
Indicative delivery timelines, if provided, are estimates only and may vary based on:
Order confirmation date and receipt of any agreed advance.
Completion of drawings, approvals or technical clarifications where needed.
Availability of raw materials, production load and logistics.
The confirmed delivery schedule, including tentative dispatch and arrival dates, will be communicated by our sales or logistics team as part of the order processing.
Delays may occur due to factors beyond our reasonable control (for example, transport strikes, traffic conditions, regulatory checks, natural events), and reasonable extensions of time may apply in such cases.
Transfer of Risk and Responsibility
The point at which risk in the goods passes to the Customer will depend on the agreed commercial terms:
Where we arrange transportation to the Customer’s site, risk typically passes at delivery or as otherwise specified in the quotation/invoice.
Where the Customer or its logistics partner collects the goods from our premises, risk generally passes when the goods are handed over / loaded for dispatch.
These principles may be refined or modified in the specific order documentation; the written terms in the quotation/invoice will prevail.
Inspection on Delivery and Reporting Issues
Customers are strongly advised to:
Inspect the goods at the time of delivery / receipt for visible damage, shortages or discrepancies.
Note any transit‑related damage or shortage on the transporter’s receipt (if applicable) and immediately inform us in writing with supporting photographs or videos.
Where logistics are arranged by the Customer, any transit damage or loss must normally be taken up directly with the transporter or insurer, unless expressly agreed otherwise.
Installation – General Principles
Because product performance and safety heavily depend on correct installation and site conditions, installation terms are typically customized.
Depending on the nature of the project, installation may be:
In the Customer’s scope, carried out by the Customer’s own contractor or installer, using our standard guidelines; or
In our or our authorized partner’s scope, subject to separate charges and terms clearly mentioned in the quotation/invoice.
In either case, the Customer must ensure that:
Site is ready, safe and accessible on the agreed dates.
Necessary structural support, openings, anchor points and approvals are in place.
All statutory, safety and local compliance requirements at site are complied with.
Any additional site‑related work, civil work, scaffolding, lifting equipment, crane, power, labour or permissions required are generally in the Customer’s scope unless explicitly included in our written offer.
Installation Scheduling and Delays
Installation scheduling (where in our scope) will be coordinated between our team and the Customer once:
The material is ready or delivered to site.
Site readiness, safety and access have been confirmed.
Delays or rescheduling may occur if:
Site is not ready or is unsafe for installation.
Access, permissions or necessary infrastructure are not available.
Weather conditions or external factors make installation unsafe or impractical.
Any additional costs arising from repeated visits, idle time, or extended deployment of our team due to site‑related reasons may be chargeable to the Customer as communicated at the time.
Charges for Shipping,Deliveryand Installation
Because each order is project‑specific, there is no single fixed rate card on the Website.
Shipping, delivery and installation charges (if any) will be clearly itemized or factored into the project‑specific quotation and/or invoice.
Any extra costs due to site constraints (for example, special lifting, odd‑hour work, additional safety requirements) may be quoted separately or added as per mutual written agreement.
You should carefully review the quotation and related documents to understand the exact cost structure for your order.
Force Majeure and Uncontrollable Events
We are not liable for any delay, failure or additional cost arising directly or indirectly from events beyond our reasonable control, including but not limited to:
Natural disasters, extreme weather, fire, floods or earthquakes.
Strikes, lockouts, labour disputes, transport blockades or shortages.
Government actions, regulatory restrictions or changes, road closures.
Major equipment failure at manufacturing or logistics providers.
In such cases, delivery and installation timelines may be extended by a reasonable period, and any revised schedule will be communicated as soon as feasible.
Relationship with Warranty & Other Policies
This Shipping / Delivery & Installation Policy should be read together with:
Our Warranty & Service Policy, which explains coverage of manufacturing defects and related service terms.
Our Terms & Conditions, Disclaimer and Privacy Policy available on the Website.
If there is any conflict between this general Policy and the specific terms in your quotation, order confirmation, invoice or warranty note, the project‑specific written terms will prevail.
Changes to this Policy
We may update or modify this Shipping / Delivery & Installation Policy from time to time to reflect changes in our logistics, installation practices, or legal requirements.
The updated Policy will be posted on this page with an updated “Effective date” and will apply to orders placed after that date, unless otherwise specified in writing.
Contact for Shipping / Delivery & Installation
For any questions or clarifications regarding shipping, delivery or installation for your specific order or project, please contact:
HITECH THERMOFORMERS PVT LTD
61, Navdurga Industrial Park, At & PO: Sankarda,
Ta & Dist: Vadodara – 391350, Gujarat, Bharat
Email: sp@hitech-products.com, sales@hitech-products.com
Phone: +91 98786 07570
